Intelligent Business Automation
The work first, the tool second.
Overview
Process discovery, workflow automation, low-code, document AI and agents — the work first, the tool second.
Every engagement starts with one focused, fixed-scope first step: Process Discovery. Your work mapped and ranked by hours returned, with a blueprint before any platform decision.
- Process AutomationApprovals, requests and reconciliation, connected end to end.
- WorkflowRedesigned flows with human judgement only where it matters.
- RPARepetitive system tasks handled by software robots.
- Low-CodeCase management and internal apps built fast where it fits.
- Intelligent Document ProcessingInvoices, forms and contracts extracted and routed with AI.
- Conversational AIAssistants that connect to your systems and act, not just answer.
- AI AgentsMulti-step work orchestrated across systems, with approval gates.
How we help clients
Where we make the difference
Process discovery and design
Designing the work before automating it means every automation removes effort rather than repeating it at speed.
- Process Discovery (1 week)
- Current-state process maps
- Automation opportunity ranking
- Redesigned target process
Workflow and process automation
Connected workflows move approvals and data between teams and systems on their own, returning hours every week.
- Approval workflows
- Employee request handling
- Employee onboarding and exit
- Reconciliation automation
Software robots (RPA)
Robotic process automation (RPA) extends automation to systems without direct connections (APIs), handling repetitive clicks and copy-paste.
- Data entry robots
- Legacy system automation
- Portal download and upload bots
- Scheduled unattended bots
Low-code apps and case management
Low-code gives your work its own screens, records and status quickly, without the cost of a full custom product.
- Case management application
- Internal request and tracking app
- Digital forms replacing paper
- Field and inspection apps
Intelligent document processing
AI reads invoices, forms and contracts, checks the details and routes them, so your teams review rather than retype.
- Invoice capture and extraction
- Form and application processing
- Contract data extraction
- Document classification and routing
Conversational assistants
Assistants answer recurring questions and complete simple actions in your systems at any hour, so your people focus on the rest.
- Employee helpdesk assistant
- Customer self-service assistant
- WhatsApp or chat channel assistant
- Actions in your business systems
AI agents (agentic automation)
Agents take on multi-step work that reads, decides and acts across systems, with your people approving the key steps.
- End-to-end case processing agent
- Approval gates on agent actions
- Audit trail of agent decisions
- Agents working across your systems
AI Services
AI adds forecasting, triage, transcription and drafting inside automated work, where rules alone cannot predict or judge.
- Predictive analytics in workflows
- Message triage by meaning and sentiment
- Transcription as a process step
- Generative AI drafting step
When clients call us
The moments clients call us
Lets us decide how much process design comes before any build, so your first automation lands well.
- 01Key work runs on manual entry and approvals
- 02We have used an automation tool and want more from it
- 03We are ready to bring AI or agents into operations
- 04Our teams read documents and key in the details
- 05Some workflows are automated and we want to scale up
Where to start
Process Discovery
Your work mapped and ranked by hours returned, with a blueprint before any platform decision.
- Duration
- 1 week
- Scope and price
- Fixed, agreed before work begins
- You keep
- The findings, whether or not you continue with us
How we work
From first plan to running system
- 01
We Envision
A prioritised roadmap with a business case behind each move
- 02
We Engineer
Working software in production, not a slide deck
- 03
We Modernize
Legacy retired on a schedule, with a rollback path at every step
- 04
We Maintain
A defined SLA, a named owner and a monthly service review
“Automate the work people dread, not the judgement they are good at.”
Questions leaders ask us
It is the usual first step for Intelligent Business Automation, with a fixed scope and a fixed price, completed in 1 week. Your work mapped and ranked by hours returned, with a blueprint before any platform decision. You keep the findings whether or not you continue with us.
Every engagement is scoped to what you need. First steps are fixed scope and fixed price, and you receive a written quote before any work begins. Larger programmes are planned in phases or as a monthly managed service, so investment follows results.
First steps run from one day to two weeks. Build work is delivered in short releases, so you see working results early, and the full timeline is set out in your proposal.
Ownership is set out in writing in every proposal. You own the custom work we build for you. ATOCONN keeps its own products and reusable components, which are licensed to you for as long as you use them.
Yes. Our managed services keep your systems maintained, monitored, updated and improving, with a named owner and a regular service review.
Yes. We can lead delivery, extend your team with specialists, or share the work, and we hand over with documentation so your team stays in control.
Connect with us
Talk to our Intelligent Business Automation team
A complimentary 30-minute strategy conversation with a specialist, with a written next step you keep.